ESSENTIAL SKILLS
Essential Skills That Every Manager Requires
Are you looking for a learning program that provides the basic leadership skills every manager should master? Choose from the following courses to ensure your managers develop the leadership skills they’ll use on a day-to-day basis. Each course is part of the foundation your managers need to build a solid team.
Find the right leadership development courses to meet your needs.
The Essential Skills of Leadership
- Learn to:
- Manage your team while enhancing team members’ self-esteem
- Effectively solve problems by focusing on team members’ behavior
- Encourage team member participation
The Essential Skills of Communicating
- Learn to:
- Communicate clearly and concisely
- Understand and manage your nonverbal communication
- Effectively communicate through listening
Developing Performance Goals & Standards
- Learn to:
- Define goals, objectives and performance standards
- Identify and set performance standards
- Involve team members in creating individual performance standards
Delegating
- Learn to:
- Delegate for optimal time management, job satisfaction and productivity
- Develop processes that ensure the involvement and success of your team members
Coaching Job Skills
- Learn to:
- Identify team member difficulties that hinder team success
- Build improvement plans by observing team member performance
- Effectively coach job skills
Communicating Up
- Learn to:
- Plan for effective communication with supervisors
- Build consensus around goals, objectives and action plans
- Recap communications for clarity and consistency
Effective Discipline
- Learn to:
- Encourage self-discipline
- Deliver disciplinary actions to team members
- Use discipline as a positive growth experience
Supporting Change
- Learn to:
- Understand and facilitate the three phases of change
- Develop strategies for effectively communicating and supporting change
- Build team member buy-in to change
Resolving Conflicts
- Learn to:
- Recognize conflicts before they become problems
- Identify the source of team member conflicts
- Use effective communication to resolve conflict
Providing Performance Feedback
- Learn to:
- Develop a collaborative feedback process
- Get team members’ buy-in
- Implement a systematic approach to performance improvement
Managing Complaints
- Learn to:
- Empathetically listen to team members’ complaints
- Find the root cause of an issue
- Effectively resolve workplace problems
Improving Work Habits
- Learn to:
- Distinguish between performance and work habits
- Recognize poor work habits
- Effectively coach to improve work habits
Find the right leadership development courses to meet your needs.
Essential Skills Of Leadership
- Learn to:
- Manage your team while enhancing team members' self-esteem
- Effectively solve problems by focusing on team members' behavior
- Encourage team member participation
The Essential Skills of Communicating
- Learn to:
- Communicate clearly and concisely
- Understand and manage your nonverbal communication
- Effectively communicate through listening
Delegating
- Learn to:
- Delegate for optimal time management, job satisfaction and productivity
- Develop processes that ensure the involvement and success of your team members
Developing Performance Goals & Standards
- Learn to:
- Define goals, objectives and performance standards
- Identify and set performance standards
- Involve team members in creating individual performance standards
Providing Performance Feedback
- Learn to:
- Develop a collaborative feedback process
- Get team members' buy-in
- Implement a systematic approach to performance improvement
Coaching Job Skills
- Learn to:
- Identify team member difficulties that hinder team success
- Build improvement plans by observing team member performance
- Effectively coach job skills
Effective Discipline
- Learn to:
- Encourage self-discipline
- Deliver disciplinary actions to team members
- Use discipline as a positive growth experience
Communicating Up
- Learn to:
- Plan for effective communication with supervisors
- Build consensus around goals, objectives and action plans
- Recap communications for clarity and consistency
Improving Work Habits
- Learn to:
- Distinguish between performance and work habits
- Recognize poor work habits
- Effectively coach to improve work habits
Managing Complaints
- Learn to:
- Empathetically listen to team members' complaints
- Find the root cause of an issue
- Effectively resolve workplace problems
Resolving Conflicts
- Learn to:
- Recognize conflicts before they become problems
- Identify the source of team member conflicts
- Use effective communication to resolve conflict
Supporting Change
- Learn to:
- Understand and facilitate the three phases of change
- Develop strategies for effectively communicating and supporting change
- Build team member buy-in to change