Essential Skills
The Essential Skills of Communicating
Leadership Essentials Series
The Essential Skills of Communicating teaches managers how to craft clear and concise messages, deliver messages designed for the team member, use active listening skills, align verbal and nonverbal communication, and provide impactful feedback.
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Course Objectives
- Utilize an empowering and dynamic communication process to increase team members’ motivation and commitment.
- Construct and express clear and concise messages in both written and spoken communication.
- Deliver messages that address the interests of the listener.
- Make verbal and nonverbal communication congruent to reinforce the intent of messages.
- Use Reflecting, Probing, Supporting, Advising to demonstrate active listening to others.
- Provide the rationale for your feedback, whether to reinforce or improve performance.