Essential Skills
Resolving Conflicts
Leadership Essentials Series
Resolving Conflicts equips team leaders with the tools necessary to recognize conflict amongst team members and a process to resolve it quickly and effectively. This includes understanding the phases and sources of conflict, learning about different conflict behaviors, and understanding the steps to successfully resolve a conflict.
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Course Objectives
- Understand the impact that unresolved conflicts have on work, team members and the organization.
- Identify the four phases of conflict and understand the appropriate time to intervene.
- Distinguish between work-related and people-related conflict to determine how to best handle the conflict.
- Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.
- Use the Resolving Conflicts Skill Points to plan and conduct a meeting with two or more team members.