A Management and Human Resource

Consulting Firm Committed to Measured Success®

     

   

 

To be successful in today’s workplace, everyone – from HR Executives, to Sales Professionals, to Students – should be continually learning, growing, and honing their skills.

 

Online learning modules make continuing education affordable, accessible, and even fun!

Click on the course titles in the right column to learn more about the eLearning options available to you from HR Consultants, Inc. With over 24 courses available in customizable formats – from professional development courses to full branded eLearning campuses – there is an online learning solution that perfectly suits your needs.

We offer courses on the following topics: Leadership, Customer Service, Selling, and Productivity. If you are interested in Leadership courses specific to healthcare and/or an industrial work environment, contact us today

to learn more about how HR Consultants, Inc. and Vital Learning can meet your specific training needs!

To purchase a course you will need to create a profile. With a profile you will have access to the following:

  • A customized eLearning experience
  • A personalized view of all your Vital eLearning courses 
  • The ability to access your eLearning at any time
  • Transcripts and certificates of completion

Top 5 Course Descriptions

Essential Skills of Leadership


Essential Skills of Leadership is one of two foundation courses in the Vital Learning Corporation Supervision Series, which help to develop skills that are basic to all the other courses in the series. Learners acquire these skills through a variety of exercises and skill building techniques. The audience for this course consists of team leaders, supervisors, and first-line managers.

Essential Skills of Leadership is the first step to developing successful managers. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. This course helps experienced managers, new managers, and aspiring managers refocus on the basics - the skills required to manage the individual while also leading the team.

When you have completed the Essential Skills of Leadership course, you will be able to:

  • Interact with your team members on a day-to-day basis in such a way as to maintain and enhance their self-esteem.
  • Base your discussions about performance and work habits on your team members’ behaviors rather than on their personalities or attitudes.
  • Involve your team members in goal setting, solving problems, and making decisions.

 

Essential Skills of Communicating


Essential Skills of Communicating is one of two foundation courses in the Vital Learning Corporation Supervision Series, which help to develop skills that are basic to all the other courses in the series. Learners acquire these skills through a variety of exercises and skill building techniques. The audience for this course consists of team leaders, supervisors, and first-line managers.

Essential Skills of Communicating provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.   When you have completed the Essential Skills of Communicating course, you will be able to:

  • See that communication is a two-way process.
  • Construct clear, concise messages in the interest of the receiver.
  • Manage nonverbal behaviors to reinforce the intent of your message.
  • Listen actively to improve communication.
  • Create a climate of open communication which increases your team members' motivation and commitment.

 

Resolving Conflict


Resolving Conflict is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

Resolving Conflict helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.   When you have completed the Resolving Conflict course, you will be able to conduct a successful meeting with a team member to coach them on how to perform a job, task, or skill by:

  • Distinguishing between the two major sources of team member conflicts: personality clashes and work structure problems.
  • Being aware of the positive and negative impacts of conflicts.
  • Accepting conflict as an inevitable part of all work situations, one that must be dealt with and not ignored.
  • Establishing a cooperative atmosphere to resolve conflicts when they arise.
  • Helping individuals involved in conflicts understand each other's point of view.
  • Leading them to agree on the facts and a solution.

 

Providing Performance Feedback


Providing Performance Feedback is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating, prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers. Providing Performance Feedback shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member. When you have completed the Providing Performance Feedback course, you will be able to conduct a successful meeting with a team member to coach them on how to perform a job, task, or skill by:

  • Basing assessments on facts and behavior.
  • Assess performance.
  • Using positive performance feedback to encourage self-motivation of team members.
  • Gaining team member participation in assessment.
  • Gaining team member agreement with the assessment.
  • Gaining team member commitment to the change needed to improve the performance.

 

Developing Performance Goals and Standards


Developing Performance Goals and Standards is one of the courses included in Vital Learning Corporation's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers. Unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. It then illustrates the steps that gain team member agreement and commitment to those performance goals. When you have completed the Developing Performance Goals and Standards course, you will be able to conduct a successful meeting with a team member to coach them on how to perform a job, task, or skill by:

  • Defining goals, objectives and performance standards.
  • Identifying and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed, using concrete active language. 
  •  Establishing time limits for all performance standards.
  •  Involving team members in creating their own individual performance standards.
  • Negotiating with team members to develop effective S.M.A.R.T.-based performance standards.
  • Monitoring team members' progress toward their goals by holding individual review meetings.

 

Online Learning

To be successful in today’s workplace, everyone – from HR Executives, to Students – should be continually learning and honing their skills. Online learning makes continuing education affordable, accessible, and even fun!  Sign up today!!

Human Resources Report

Our very own Jonna Contacos-Sawyer was recently featured in the Human Resources Report TM. Read the article which explores the role technology will play in HR's future.

*Reproduced with permission from Human Resources Report, 32 HRR 453 (May 5, 2014). Copyright 2014 by The Bureau of National Affairs, Inc. (800-372-1033)

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